Privacy policy

Privacy Policy

This Privacy Policy describes how ISO Basketball ("ISO Basketball", "we", "us" or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from isobasketball.shop (the "Site"), or otherwise communicate with us.

Last updated: 18 June 2026

Contact

If you have any questions about this policy, want more information about our privacy practices, or would like to make a complaint, contact us by email at help@isobasketball.shop or by post at:

ISO Basketball, Unit 2, Bloom HQ, Mountrath, Co. Laois, R32 DT9F, Ireland

What we collect

When you visit or buy from the Site, we collect certain personal information:

Device and usage information. When you access the Site we automatically collect details such as your browser version, IP address, time zone, the pages and products you view, and how you interact with the Site. This is collected through cookies and similar technologies, and helps us load the Site correctly and understand how it is used.

Order information. When you place an order we collect your name, billing and shipping address, email address, phone number, and payment details. We use this to fulfil your order, process payment, arrange delivery, send confirmations, communicate with you, and screen for fraud.

Customer support information. If you contact us for support we collect the information you choose to share with us so we can help you.

How we use your information

We use your personal information to provide our services to you: offering products for sale, processing payments, arranging shipping and fulfilment, and keeping you up to date on new products, services, and offers where you have asked to hear from us. We also use it to keep the Site secure and prevent fraud.

Lawful basis (GDPR)

As an Irish business, we process the personal information of customers in the European Economic Area under the following lawful bases:

  • to perform the contract between you and us (for example, to fulfil your order);
  • where you have given your consent (for example, to receive marketing emails);
  • to comply with our legal obligations; and
  • for our legitimate business interests, where these do not override your rights.

Who we share it with

We share personal information with service providers who help us run our business and fulfil your orders. In particular:

  • Shopify, which powers our online store and processes payments. You can read how Shopify handles your information at shopify.com/legal/privacy.
  • Delivery partners, so your order can be shipped to you.
  • We may also disclose information to comply with the law, respond to a lawful request, or protect our rights.

Your information is initially processed in Ireland and may be transferred outside the European Economic Area for storage and further processing, including to Canada and the United States, where our providers operate. These transfers are carried out in line with GDPR safeguards.

Advertising

We may use tools such as Meta (Facebook/Instagram) and Google to measure and promote our products, which can involve cookies or similar technologies. Depending on your location, we will ask for your consent before using these. You can opt out of targeted advertising at any time through your account settings with those platforms, or through the Digital Advertising Alliance opt-out portal at optout.aboutads.info.

Cookies

A cookie is a small file stored on your device when you visit the Site. We use cookies to make the Site work, remember your preferences (such as region and login), keep your cart, and understand how the Site is used. Most browsers accept cookies automatically, but you can block or delete them in your browser settings — note that this may affect how parts of the Site work. A full list of the cookies our platform uses is available at shopify.com/legal/cookies.

Minors

The Site is not intended for anyone under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it.

Your rights

If you are in the EEA, you have the right to access the personal information we hold about you, to have it corrected or erased, to port it to another service, and to object to or restrict how we use it. To exercise any of these rights, contact us using the details above.

Retention

When you place an order, we keep your personal information for our records unless and until you ask us to erase it, or for as long as we are legally required to keep it.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons.

Complaints

If you would like to make a complaint, please contact us first using the details above. If you are not satisfied with our response, you have the right to lodge a complaint with the Irish Data Protection Commission at dataprotection.ie.