Refund policy

Refund Policy

We want you to be happy with your order. This policy sits alongside your legal rights under Irish and EU consumer law. It does not replace them.

Stock items: 14-day cooling-off

For in-stock items bought online, you have the right to cancel within 14 days of receiving your order, for any reason.

To be eligible, the item must be in the same condition you received it: unworn, unused, with tags (if applicable) and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, email us first at help@isobasketball.shop. Returns are sent to:

ISO Basketball, Unit 2, Bloom HQ, Mountrath, Co. Laois, R32 DT9F

Items sent back without emailing us first cannot be accepted.

Teamwear and club shop orders

Teamwear and club shop items are made to order to your club's specifications. Because they are personalised, they are not eligible for change-of-mind or sizing returns, so please double-check sizes and details before your order is confirmed.

This does not affect your rights if something is wrong. If a teamwear or club shop item arrives damaged, defective, or made incorrectly versus the sizing and design agreed for your order, contact us and we will replace or refund it upon checking.

Damaged or incorrect items

Please inspect your order when it arrives and contact us straight away if anything is defective, damaged, or not what you ordered, so we can put it right. This applies to all orders, stock and teamwear alike.

Return postage

If you're returning an item because of a mistake on our end, we'll cover the cost of posting it back to us. If you're returning or exchanging for another reason, such as changing a size or colour on a stock item, the return postage is yours to cover.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new one.

Refunds

Once we've received and inspected your return, we'll let you know whether the refund is approved. If it is, you'll be refunded to your original payment method within 10 business days. Bear in mind it can take your bank or card provider extra time to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't seen it, email us at help@isobasketball.shop.